Total Quality Management
Cost of Quality

A thorough guideline for understanding quality costs. Both the service and manufacturing industries are addressed.

The author stresses the view of the costs of poor quality. Investment in quality programs and how they help reduce overall costs. Internal and external failures are some of the costs defined.

An implementation of a scorecard system to help manage the information in and results out.

Focusing on tools that enable organizations of all types to improve everything they do and see a positive impact on the bottom line.

A role of quality in the management of the bottom line.