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The Executive Guide to Improvement and Change (Hardcover)
by G. Dennis Beecroft, Grace L. Duffy, John W. Moran
This is a quick read for busy executives, and covers a variety of techniques and quality methods, ranging from auditing to teamwork, Six Sigma to customer satisfaction, to help you select the right approach for your organization.
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Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement (Hardcover)
by H. James Harrington, K. C. Esseling, Van Nimwegen
This workbook with tools to help you document, analyze, design and improve a business process.
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Understanding and Applying Value-Added Assessment : Eliminating Business Process Waste #H0934 (Paperback)
by William E. Trischler
This help you find and eliminate non-value-added steps in business processes.
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (Hardcover)
by H. James Harrington
How to implement an improvement process in support and service organizations.
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Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes (The Morgan Kaufmann Series in Data Management Systems) (Paperback)
by Paul Harmon
Managing business process change in an e-business environment.
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Reducing Process Variation: Using the DOTSTAR Problem-Solving Strategy, Volumes 1 & 2 (Paperback)
by Davis R. Bothe
How to go beyond SPC to reduce process variation.
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Statistical Engineering: An Algorithm for Reducing Variation in Manufacturing Processes
by Stefan H. Steiner, R. Jock Mackay
Achieving process improvement through reduction in the variation of process outputs. (Manufacturing, Assembly processes.)
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Jump Start Your Process Approach (Hardcover)
by Alan J. Peterson
How to identify key processes and how to measure the cost of quality in a step-by-step approach that teaches you how to focus your critical processes on the customer.
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