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Systems Manuals

Business Topics

Documentation and Work Instructions

Developing effective work instructions
ISO 9000
Instructions that work
Organizing documents

Sample tax form
Form for tracking payroll
Process steps instructions
Trial documentation
Document alerts
Books on process documentation
More books on documentation

National Quality Award Criteria
and Management System Standards

How Standards Can Be Used to Help Meet The Criteria

Malcolm Baldrige Criteria for Performance Excellence ISO 9001:2000 Quality Management System related requirements ISO 14001:2004 Environmental Management System:Requirements with guidance for use ISO 16949:2002 Quality management systems -- Particular requirements for the application of ISO 9001:2000 for automotive production and relevant service part organizations

Leadership

Management comittment, policy, objectives,management reviews, defining responsibility and authority,

Management comittment, EMS policy, EMS objectives and targets,management reviews, structure and responsibility

Same as ISO 9001:2000 requirements, plus additional requirements unique to suppliers of automotive industry.

Strategic Planning

Management system planning, provision for resources,

Environmental management plan, resource management

Management system planning, provision for resources,

Customer and Market Focus

Customer focus, determination of requirements, customer communication, customer satisfaction

Environmental aspects, leagal and other requirements, communications

Customer focus, determination of requirements, customer communication, customer satisfaction

Customer specific requirements

Measurement Analysis and Knowledge

Management review

Control of monitoring and measuring devices

Measurement, analysis and improvement

Monitoring and measurement

Customer satisfaction

Internal audit

Analysis of data

Continual improvement

Corrective and preventive actions

Management review

Monitoring and measurement

EMS audit

Nonconformance

Checking

Corrective and preventive actions Environmental Management Plan

Management review

Control of monitoring and measuring devices

Measurement, analysis and improvement

Monitoring and measurement

Customer satisfaction

Internal audit

Analysis of data

Continual improvement

Corrective and preventive actions

SPC, MSA, FMEA

Human Resource Foqus

Human resources

Responsibility, authority, internal communication,

Training, awareness and competence

Infrastructure and work environment

Structure and responsibility, communication

Training, awareness and competence

Human resources

Responsibility, authority, internal communication,

Training, awareness and competence

Infrastructure and work environment

Process Management

Process approach: implementation, monitoring, analysis and improvement.

System approach to management.

Design and development process

Documentation requirements, control of documenets, control of records.

Purchasing

Product realization, customer related processes, product and process validation, control of process, product identification and traceability, preservation of product

Control of nonconforming product

Process approach: implementation, monitoring, analysis and improvement.

System approach to management.

EMS documentation requirements, control and records

Operational Control

Environmental aspects

Nonconformance and actions, emergency preparedness and response

Process approach: implementation, monitoring, analysis and improvement.

System approach to management.

Design and development process

Documentation requirements, control of documenets, control of records.

Purchasing

Product realization, customer related processes, product and process validation, control of process, product identification and traceability, preservation of product

Control of nonconforming product

Control Plans,APQP, PPAP, SPC

Results

Continually improve effectiveness

Environmental management plan

Continually improve effectiveness

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