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Quality Manual - Foqus, Inc.

FOQUS, Inc.
Quality Manual QM-001
Section # : 14
Page #: 1of 1
Issue Date: 1/1/95
Revision: 1/1/95
Corrective and Preventive Action
14.1 General


Foqus, Inc. has established and maintains procedure QP-014 for implementing corrective and preventive actions. The procedure assures that any corrective or preventive action taken to eliminate the causes of actual or potential nonconformities is to a degree appropriate to the magnitude of problems and commensurate with the risks encountered. The corrective and preventive action process ensures that any changes to the procedures resulting from corrective and preventive action are implemented and recorded.
14.2 Corrective Action

The procedure for corrective action includes the following requirements:

a) the effective handling of customer complaints and reports of product nonconformities;
.
b) investigation of the cause of nonconformities relating to product, process, and quality system, and recording the results of the investigation;
c) determination of the corrective action needed to eliminate the cause of nonconformities;
d) application of controls to ensure that corrective action is taken and that it is effective.
14.2 Preventive Action

The procedure for preventive action includes the following requirements:

a) the use of processes and work operations which affect product quality, audit results, quality records, and customer complaints to detect, analyze, and eliminate potential causes of nonconformities;
.
b) determination of the steps needed to deal with any problems requiring preventive action;
c) initiation of preventive action and application of controls to ensure that it is effective;
d) confirmation that relevant information on actions taken is submitted for management review (see QP-001).
Note: CONTROLLED DOCUMENT - refer to electronic version for current revision. Printed copy valid the day of: 12/5/10
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